Return & Refund Policy
At Glentius Healthcare Pvt Ltd., we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Return & Refund Policy below.
1. Returns
1.1. Eligibility for Return: Products may be eligible for return within 7-10 days of delivery if they are unopened, unused, and in their original packaging.
1.2. Non-Returnable Items: Due to health and safety regulations, certain items such as opened medical supplies or personalized products may not be eligible for return.
1.3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request photos of the item and the packaging to process your return.
1.4. Return Process: To initiate a return, please contact our customer service team at [customer service contact information] with your order number and reason for return. Our team will guide you through the return process.
1.5. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to our error.
2. Refunds
2.1. Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
2.2. Refund Amount: Approved refunds will be processed in the original payment method and amount within 7-10 business days of return approval.
3. Exchanges
3.1. Exchanges: If you need to exchange an item for a different product, please contact us. Exchanges are subject to product availability.
4. Order Cancellation
4.1. Cancellation Policy: Orders may be cancelled within 48 hours of placement for a full refund. After 48 hours, cancellations may be subject to a restocking fee.
5. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact our customer service team at:
- Email: glentiushealthcare@gmail.com
- Phone: 8791623502
- Address: Shop no. v-4, chaprana market lekha nagar, bhola road, meerut, 250002
Thank you for choosing Glentius Healthcare Pvt Ltd.